Saudi General Directorate of Passports Streamlines Inquiries via 992 Hotline

Enhanced Communication Channel

The General Directorate of Passports (Jawazat) in Saudi Arabia has officially designated the telephone number 992 as the primary point of contact for public inquiries. This dedicated service is specifically intended to assist individuals with questions concerning expired visas and the necessary procedures for status rectification.

Purpose and Accessibility

By centralizing these inquiries, the Directorate aims to provide more efficient support to both citizens and expatriates. The 992 hotline serves as a direct line for users to obtain accurate information regarding:

• Procedures for rectifying residency or visa status
• Guidance on handling expired travel documents
• Clarifications on current passport and visa regulations

This measure is part of the ongoing efforts by Saudi authorities to digitize and streamline administrative services, ensuring that the public has reliable access to official guidance.

Official Guidance

The General Directorate of Passports frequently encourages the public to utilize official channels for all inquiries to ensure they receive verified information. Officials have emphasized that using designated hotlines helps prevent the spread of misinformation and ensures that individuals follow the correct legal pathways for status adjustments. Residents are advised to keep their contact information updated within the Absher platform, which remains the primary digital portal for many of these services, while the 992 number provides additional human-assisted support for complex queries.

Conclusion

The implementation of the 992 inquiry line reflects the commitment of the Saudi General Directorate of Passports to enhancing service delivery. By providing a dedicated number for visa and status-related issues, the authority continues to simplify the administrative landscape for those living and working in Saudi Arabia.