Moldovagaz Permanently Closes Consumer Relations Center in Chisinau

Transition to Digital Services

As of March 6, 2026, SA Moldovagaz has officially ceased all in-person visitor services at its Consumer Relations Center located in Chisinau. This decision marks a significant shift in how the national gas provider interacts with its customer base, moving away from traditional face-to-face consultations toward a fully digital service model.

Impact on Consumers

The closure of the physical center is part of a broader strategy by Moldovagaz to modernize its customer support infrastructure. The company has emphasized that this transition is intended to improve efficiency and reduce wait times for residents. Consumers are now directed to utilize the following remote channels for their needs:

• The official Moldovagaz website for account management and billing.
• Dedicated customer service telephone hotlines.
• Electronic communication platforms for submitting requests and documentation.

Company Rationale

In official communications regarding the change, representatives indicated that the move aligns with the increasing preference for online services among the population. By centralizing operations through digital portals, the company aims to provide more accessible support that is not constrained by physical office hours or location. A company spokesperson stated, 'This transition allows us to better allocate resources and provide faster, more reliable assistance to all consumers across the country.'

Future of Customer Support

While the physical center in Chisinau is now closed, Moldovagaz continues to maintain its operational infrastructure to ensure the uninterrupted supply of natural gas. Customers are encouraged to update their contact information within the company's digital systems to ensure they receive timely notifications and service updates moving forward.